# Mentorly Help Center

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## English

### Program Manager

- [Get to know the platform!](https://help.mentorly.com/en/articles/5430747-get-to-know-the-platform.md): Get familiar with Mentorly and your Program Dashboard, so that you can begin creating your program or continue managing your program.
- [Setting up your program](https://help.mentorly.com/en/articles/5491464-setting-up-your-program.md): These are the crucial steps and details to complete before onboarding members to your program.
- [Inviting members via CSV](https://help.mentorly.com/en/articles/8506121-inviting-members-via-csv.md)
- [Inviting members to your program](https://help.mentorly.com/en/articles/5517277-inviting-members-to-your-program.md): The key to a successful program? It's all about the members!
- [Managing your program](https://help.mentorly.com/en/articles/5524673-managing-your-program.md): Here's how to manage your program once members have been onboarded.
- [Smart Matching](https://help.mentorly.com/en/articles/5596082-smart-matching.md): Here's everything you need to know about Mentorly's Smart Matching!
- [Announcements](https://help.mentorly.com/en/articles/5767179-announcements.md): Introducing 'Announcements', a new way to communicate with the members of your program!
- [Formatting Using Basic HTML Codes](https://help.mentorly.com/en/articles/8545082-formatting-using-basic-html-codes.md): Enhance Your "About US" section with HTML Formatting
- [Monetization \(beta\)](https://help.mentorly.com/en/articles/9346204-monetization-beta.md)
- [Integrating Mentorly with Zoho: A Step-by-Step Guide](https://help.mentorly.com/en/articles/9425883-integrating-mentorly-with-zoho-a-step-by-step-guide.md)
- [Resources: Hub for Mentorship Success](https://help.mentorly.com/en/articles/9464425-resources-hub-for-mentorship-success.md): Ensure the success of your Mentoring program with Resources
- [Mentorly Intelligence: Understand What’s Really Happening in Your Program](https://help.mentorly.com/en/articles/11384957-mentorly-intelligence-understand-what-s-really-happening-in-your-program.md): Discover how Mentorly Intelligence turns your mentorship data into actionable insights.
- [The Impact of Mentorship on Employee Retention and Career Development](https://help.mentorly.com/en/articles/6991857-the-impact-of-mentorship-on-employee-retention-and-career-development.md): Taking a closer look to understand the connection between mentorship and employee retention and career development.
- [The Link Between Diversity and Inclusion and Effective Mentorship](https://help.mentorly.com/en/articles/6992237-the-link-between-diversity-and-inclusion-and-effective-mentorship.md): Highlighting the benefits of mentorship on diversity and inclusion.
- [Mentorship Best Practices: Lessons From Industry Leaders](https://help.mentorly.com/en/articles/6992257-mentorship-best-practices-lessons-from-industry-leaders.md): This article will contain best practices regarding mentorship you can implement today.
- [Our best tips to run a successful mentorship program.](https://help.mentorly.com/en/articles/7022475-our-best-tips-to-run-a-successful-mentorship-program.md)
- [New updates to better manage your mentorship programs.](https://help.mentorly.com/en/articles/7022572-new-updates-to-better-manage-your-mentorship-programs.md)
- [The best ways to save you time](https://help.mentorly.com/en/articles/6613485-the-best-ways-to-save-you-time.md): The best ways to save you time
- [How to Showcase Your Mentors and Optimize Mentor-Mentee Connections](https://help.mentorly.com/en/articles/6407872-how-to-showcase-your-mentors-and-optimize-mentor-mentee-connections.md): Shine the spotlight on your mentors!
- [Conversation Prompts and Plan Features Explained](https://help.mentorly.com/en/articles/6476446-conversation-prompts-and-plan-features-explained.md)
- [How to Optimize Mentorship Program Success with Smart Matching](https://help.mentorly.com/en/articles/6319372-how-to-optimize-mentorship-program-success-with-smart-matching.md): Find out what program members are struggling with the most and Mentorly's solution!
- [The Secret to Flexible Mentorship](https://help.mentorly.com/en/articles/6232597-the-secret-to-flexible-mentorship.md): Flexible mentorship: matching and general browsing, setting goals and why Mentorly is the best fit for Mentorship.
- [Featuring mentors and setting up masterclasses or group sessions.](https://help.mentorly.com/en/articles/6156819-featuring-mentors-and-setting-up-masterclasses-or-group-sessions.md): A Guide to Maximizing Mentorly's Potential!
- [How to Build an Impactful Mentorship Program](https://help.mentorly.com/en/articles/4536611-how-to-build-an-impactful-mentorship-program.md): Set your mentorship program up for success
- [Mentorly Enterprise - General FAQ](https://help.mentorly.com/en/articles/4211079-mentorly-enterprise-general-faq.md): General questions about Mentorly Enterprise
- [Mentorly Enterprise - Plans & Pricing FAQ](https://help.mentorly.com/en/articles/4211118-mentorly-enterprise-plans-pricing-faq.md): Plans & pricing questions about Mentorly Enterprise
- [Mentorly's Plans and Features](https://help.mentorly.com/en/articles/6270556-mentorly-s-plans-and-features.md): Not sure what's included with your Mentorly account's plan or looking to upgrade? Check this out to know what's included in your plan.
- [Mentorly Enterprise - Security FAQ](https://help.mentorly.com/en/articles/4211139-mentorly-enterprise-security-faq.md): Security questions about Mentorly Enterprise
- [Mentorly Enterprise - Payment FAQ](https://help.mentorly.com/en/articles/4211129-mentorly-enterprise-payment-faq.md): Payment questions about Mentorly Enterprise

### Program Member

- [Getting started with Mentorly](https://help.mentorly.com/en/articles/5373662-getting-started-with-mentorly.md): Here's everything you need to begin your mentorship program as a mentor or mentee
- [Video Call Features](https://help.mentorly.com/en/articles/6621578-video-call-features.md): This article focuses on some useful features you have during your video call session
- [Joining your Video Call session](https://help.mentorly.com/en/articles/5253706-joining-your-video-call-session.md): Where and how to join your video call session and basic troubleshooting tips.
- [Troubleshooting your video call session](https://help.mentorly.com/en/articles/5479346-troubleshooting-your-video-call-session.md)
- [Record your Mentorly sessions](https://help.mentorly.com/en/articles/8450731-record-your-mentorly-sessions.md): A Step-by-Step guide to help you recording your session
- [Adding availability](https://help.mentorly.com/en/articles/5374368-adding-availability.md): Here's how to add your availability as a mentor.
- [Session requests and viewing your mentee's profile](https://help.mentorly.com/en/articles/5374763-session-requests-and-viewing-your-mentee-s-profile.md): Here how's to respond to incoming session requests from mentees and view their profiles.
- [Creating a Masterclass session](https://help.mentorly.com/en/articles/5374886-creating-a-masterclass-session.md): How to create a "masterclass" as a mentor. \*Program permitting
- [How to Sync Your Calendar and Choose Where to Host Your Meeting](https://help.mentorly.com/en/articles/5734809-how-to-sync-your-calendar-and-choose-where-to-host-your-meeting.md): Here's how to connect your external calendar, and choose where to host your session.
- [Finding a mentor and booking a session](https://help.mentorly.com/en/articles/5389499-finding-a-mentor-and-booking-a-session.md): Here's everything you need to know about finding your mentor and booking a session with them.
- [Setting an agenda for your session](https://help.mentorly.com/en/articles/6249683-setting-an-agenda-for-your-session.md): How to prepare as a mentee so you get the most out of each mentoring session.
- [Mentoring tips](https://help.mentorly.com/en/articles/6246640-mentoring-tips.md): Here are our best tips for being a mentor.
- [Mentorly: The Best Fit for Mentorship](https://help.mentorly.com/en/articles/6189827-mentorly-the-best-fit-for-mentorship.md): We have everything you need for mentorship, all in one place! Find out why Mentorly is integral to your mentorship experience.
- [Making the Most of Mentorship](https://help.mentorly.com/en/articles/6246751-making-the-most-of-mentorship.md): Tips for an improved mentorship experience for mentees
- [Conversation prompts and questions](https://help.mentorly.com/en/articles/6249647-conversation-prompts-and-questions.md): Here are some helpful questions or conversation prompts to help you establish a good connection with your mentor!

### Marketplace Member

- [Getting started as a Mentor with Mentorly](https://help.mentorly.com/en/articles/5342900-getting-started-as-a-mentor-with-mentorly.md): Here's everything you need to begin your mentorship journey as a mentor with Mentorly.
- [Add availability, pricing and cancellation policy](https://help.mentorly.com/en/articles/5304281-add-availability-pricing-and-cancellation-policy.md): Here are all the steps you need to add your availability for sessions and other Mentor settings.
- [Responding to session requests](https://help.mentorly.com/en/articles/5321752-responding-to-session-requests.md): Here how's to respond to incoming session requests from mentees.
- [Mentoring Tips](https://help.mentorly.com/en/articles/4211205-mentoring-tips.md): Here are a few key tips for mentors
- [Get More Session Bookings as a Mentor!](https://help.mentorly.com/en/articles/4211307-get-more-session-bookings-as-a-mentor.md): Get more bookings this year! 💫
- [Getting started as a Mentee with Mentorly](https://help.mentorly.com/en/articles/5259920-getting-started-as-a-mentee-with-mentorly.md): Here's everything you need to begin your mentorship journey as a mentee with Mentorly.
- [Browsing and Booking with Mentors](https://help.mentorly.com/en/articles/5297666-browsing-and-booking-with-mentors.md): Here's how to browse and book with mentors.
- [Making the Most of Mentorship](https://help.mentorly.com/en/articles/4211334-making-the-most-of-mentorship.md): Tips for an improved Mentorly experience for mentees
- [Mentee Preparatory Questions](https://help.mentorly.com/en/articles/4211160-mentee-preparatory-questions.md): Here are some prep questions that you can adapt according to your needs.
- [How to Set an Agenda for Your Session](https://help.mentorly.com/en/articles/4274276-how-to-set-an-agenda-for-your-session.md): Prepare as a mentee to get the most out of each session
- [Session Tips for Mentees](https://help.mentorly.com/en/articles/4208284-session-tips-for-mentees.md): Key tips to keep in mind in order to get the most out of your sessions

### Mentorship Resources

- [Mentorly: The Best Fit for Mentorship](https://help.mentorly.com/en/articles/6542192-mentorly-the-best-fit-for-mentorship.md): We have everything you need for mentorship, all in one place! Find out why Mentorly is integral to your mentorship experience.
- [The Science of Giving Back: Why Mentoring Will Make You Happier](https://help.mentorly.com/en/articles/6543122-the-science-of-giving-back-why-mentoring-will-make-you-happier.md): Dive into this article to see why mentoring boosts happiness and the benefits that comes with mentorship.
- [The Advantages of Professional Mentorship](https://help.mentorly.com/en/articles/6545305-the-advantages-of-professional-mentorship.md): Find out how beneficial professional mentorship can be as this article breaks down very interesting points.
- [Making the Most of Mentorship](https://help.mentorly.com/en/articles/6542167-making-the-most-of-mentorship.md): Tips for an improved mentorship experience for mentees
- [Asking for Help: Why Is It So Hard?](https://help.mentorly.com/en/articles/6543043-asking-for-help-why-is-it-so-hard.md): Jump into this article to learn about the fear of asking for help and how to overcome it for a better mentorship journey.
- [Setting an agenda for your session](https://help.mentorly.com/en/articles/6542188-setting-an-agenda-for-your-session.md): How to prepare as a mentee so you get the most out of each mentoring session.
- [Conversation prompts and questions](https://help.mentorly.com/en/articles/6542176-conversation-prompts-and-questions.md): Here are some helpful questions or conversation prompts to help you establish a good connection with your mentor!
- [Mentoring tips](https://help.mentorly.com/en/articles/6542154-mentoring-tips.md): Here are our best tips for being a mentor.
- [Planning an Effective Mentorship Session](https://help.mentorly.com/en/articles/6542853-planning-an-effective-mentorship-session.md): This article talks about how to effectively plan for your mentorship session. We also share different conversation prompts.
- [How to Be a Better Mentor: the Secrets to Active Listening](https://help.mentorly.com/en/articles/6542982-how-to-be-a-better-mentor-the-secrets-to-active-listening.md): This article focuses on tips to be an active listener during your mentoring session.
- [How to Shape a Successful Mentorship Relationship](https://help.mentorly.com/en/articles/6545262-how-to-shape-a-successful-mentorship-relationship.md): In this article, we share amazing tips on how to build a successful mentorship relationship.

## Français

### Gestionnaire de programme

- [Découvrez la plateforme !](https://help.mentorly.com/fr/articles/5430747-decouvrez-la-plateforme.md): Familiarisez-vous avec Mentorly et votre tableau de bord de programme, afin de commencer à créer ou continuer à gérer votre programme.
- [Configuration de votre programme](https://help.mentorly.com/fr/articles/5491464-configuration-de-votre-programme.md): Ce sont les étapes et les détails cruciaux à compléter avant d'intégrer des membres à votre programme.
- [Inviter des membres à votre programme](https://help.mentorly.com/fr/articles/5517277-inviter-des-membres-a-votre-programme.md): La clé d'un programme réussi ? Tout dépend des membres !
- [Gestion de votre programme](https://help.mentorly.com/fr/articles/5524673-gestion-de-votre-programme.md): Voici comment gérer votre programme une fois que les membres ont été intégrés.
- [Jumelage](https://help.mentorly.com/fr/articles/5596082-jumelage.md): Voici tout ce que vous devez savoir sur notre nouvelle version de jumelage.
- [Les Annonces](https://help.mentorly.com/fr/articles/5767179-les-annonces.md): Présentation des « Annonces », une nouvelle façon de communiquer avec les membres de votre programme !
- [Intégrer Mentorly à Zoho](https://help.mentorly.com/fr/articles/9425883-integrer-mentorly-a-zoho.md)
- [Comment mettre en place un programme de mentorat efficace](https://help.mentorly.com/fr/articles/4536611-comment-mettre-en-place-un-programme-de-mentorat-efficace.md): Mettez en place les bonnes pratiques pour réussir votre programme de mentorat
- [Mentorly Entreprise - FAQ général](https://help.mentorly.com/fr/articles/4211079-mentorly-entreprise-faq-general.md): Questions générales sur Mentorly Entreprise
- [Mentorly Entreprise - FAQ Tarifs et plans](https://help.mentorly.com/fr/articles/4211118-mentorly-entreprise-faq-tarifs-et-plans.md): Questions sur les plans et les tarifs de Mentorly Entreprise
- [Mentorly Entreprise - FAQ Sécurité](https://help.mentorly.com/fr/articles/4211139-mentorly-entreprise-faq-securite.md): Questions de sécurité concernant Mentorly Entreprise
- [Mentorly Entreprise - FAQ Paiement](https://help.mentorly.com/fr/articles/4211129-mentorly-entreprise-faq-paiement.md): Questions de paiement concernant Mentorly Entreprise

### Les Membres du programme

- [Démarrer avec Mentorly](https://help.mentorly.com/fr/articles/5373662-demarrer-avec-mentorly.md): Voici tout ce dont vous avez besoin pour commencer votre programme de mentorat en tant que mentor.e ou mentoré.e
- [Fonctionnalités de l'appel vidéo](https://help.mentorly.com/fr/articles/6621578-fonctionnalites-de-l-appel-video.md): Cet article vous informe sur certaines fonctionnalités importantes dont vous disposez lors de votre session d'appel vidéo.
- [Rejoindre votre séance d'appel vidéo](https://help.mentorly.com/fr/articles/5253706-rejoindre-votre-seance-d-appel-video.md): Où et comment rejoindre votre séance d'appel vidéo et conseils de dépannage de base.
- [Dépannage de votre session d'appel vidéo](https://help.mentorly.com/fr/articles/5479346-depannage-de-votre-session-d-appel-video.md)
- [Ajout de la disponibilité](https://help.mentorly.com/fr/articles/5374368-ajout-de-la-disponibilite.md): Voici comment ajouter votre disponibilité en tant que mentor.e.
- [Demandes de séances et comment consulter le profil de votre mentoré](https://help.mentorly.com/fr/articles/5374763-demandes-de-seances-et-comment-consulter-le-profil-de-votre-mentore.md): Voici comment répondre aux demandes de séances entrantes des mentoré.e.s et comment consulter leurs profils.
- [Créer un Cours de Maître](https://help.mentorly.com/fr/articles/5374886-creer-un-cours-de-maitre.md): Comment créer un cours de maître en tant que mentor \(Si votre programme le permet\)
- [Comment synchroniser votre calendrier et choisir le lieu de votre rencontre](https://help.mentorly.com/fr/articles/5734809-comment-synchroniser-votre-calendrier-et-choisir-le-lieu-de-votre-rencontre.md): Voici comment synchroniser votre calendrier personnel ou professionnel à Mentorly.
- [Trouver un mentor et réserver une séance](https://help.mentorly.com/fr/articles/5389499-trouver-un-mentor-et-reserver-une-seance.md): Voici tout ce que vous devez savoir pour trouver votre mentor.e et réserver une séance avec lui ou elle.
- [Comment préparer un agenda pour vos séances](https://help.mentorly.com/fr/articles/6249683-comment-preparer-un-agenda-pour-vos-seances.md): Prépare-toi en tant que mentoré.e pour tirer le plus de chaque séance
- [Conseils pratiques de mentorat](https://help.mentorly.com/fr/articles/6246640-conseils-pratiques-de-mentorat.md): Voici quelques astuces pour les mentors
- [Mentorly: la meilleure solution pour le mentorat](https://help.mentorly.com/fr/articles/6189827-mentorly-la-meilleure-solution-pour-le-mentorat.md): Découvrez pourquoi Mentorly fait partie intégrante de votre expérience de mentorat.
- [Profitez le plus du mentorat!](https://help.mentorly.com/fr/articles/6246751-profitez-le-plus-du-mentorat.md): Conseils pour une meilleure expérience mentorale pour les mentorés.
- [Invites de conversation et questions](https://help.mentorly.com/fr/articles/6249647-invites-de-conversation-et-questions.md): Voici des questions préparatoires pour vos mentor·es que vous pouvez adapter selon vos besoins.

### Membre du marché

- [Démarrer en tant que mentor.e avec Mentorly](https://help.mentorly.com/fr/articles/5342900-demarrer-en-tant-que-mentor-e-avec-mentorly.md): Voici tout ce dont vous avez besoin pour commencer votre voyage de mentorat en tant que mentor.e avec Mentorly.
- [Ajouter votre disponibilité](https://help.mentorly.com/fr/articles/5304281-ajouter-votre-disponibilite.md): Voici toutes les étapes nécessaires pour ajouter vos disponibilités pour les séances de mentorat.
- [Répondre aux demandes de séances](https://help.mentorly.com/fr/articles/5321752-repondre-aux-demandes-de-seances.md): Voici comment répondre aux demandes de séances entrantes des mentoré.e.s
- [Conseils pratiques de mentorat](https://help.mentorly.com/fr/articles/4211205-conseils-pratiques-de-mentorat.md): Voici quelques astuces pour les mentor·es
- [Obtenez plus de réservations de sessions en tant que mentor·e !](https://help.mentorly.com/fr/articles/4211307-obtenez-plus-de-reservations-de-sessions-en-tant-que-mentor-e.md): Obtenez plus de réservations cette année ! 💫
- [Démarrer avec Mentorly](https://help.mentorly.com/fr/articles/5259920-demarrer-avec-mentorly.md): Voici tout ce dont vous avez besoin pour commencer votre parcours de mentorat en tant que mentoré.e avec Mentorly
- [Naviguer et réserver avec des mentor.e.s](https://help.mentorly.com/fr/articles/5297666-naviguer-et-reserver-avec-des-mentor-e-s.md): Voici comment naviguer et réserver avec des mentor.e.s
- [Profitez le plus du mentorat](https://help.mentorly.com/fr/articles/4211334-profitez-le-plus-du-mentorat.md): Conseils pour une meilleure expérience mentorale pour les mentoré·es
- [Questions Préparatoires pour mentoré·es](https://help.mentorly.com/fr/articles/4211160-questions-preparatoires-pour-mentore-es.md): Voici des questions préparatoires pour vos mentor·es que vous pouvez adapter selon vos besoins.
- [Comment préparer un agenda pour vos séances](https://help.mentorly.com/fr/articles/4274276-comment-preparer-un-agenda-pour-vos-seances.md): Prépare-toi en tant que mentoré.e pour tirer le plus de chaque séance
- [Conseils Pratiques pour Mentoré·es](https://help.mentorly.com/fr/articles/4208284-conseils-pratiques-pour-mentore-es.md): Voici quelques astuces à considérer pour obtenir le maximum de vos sessions.

### Mentorship Resources

- [Mentorly: la meilleure solution pour le mentorat](https://help.mentorly.com/fr/articles/6542192-mentorly-la-meilleure-solution-pour-le-mentorat.md): Découvrez pourquoi Mentorly fait partie intégrante de votre expérience de mentorat.
- [Profitez le plus du mentorat!](https://help.mentorly.com/fr/articles/6542167-profitez-le-plus-du-mentorat.md): Conseils pour une meilleure expérience mentorale pour les mentorés.
- [Comment préparer un agenda pour vos séances](https://help.mentorly.com/fr/articles/6542188-comment-preparer-un-agenda-pour-vos-seances.md): Prépare-toi en tant que mentoré.e pour tirer le plus de chaque séance
- [Invites de conversation et questions](https://help.mentorly.com/fr/articles/6542176-invites-de-conversation-et-questions.md): Voici des questions préparatoires pour vos mentor·es que vous pouvez adapter selon vos besoins.
- [Conseils pratiques de mentorat](https://help.mentorly.com/fr/articles/6542154-conseils-pratiques-de-mentorat.md): Voici quelques astuces pour les mentors